Employment / Volunteer

Catholic Cemeteries of the Archdiocese of Omaha (“Catholic Cemeteries”) is a non-profit organization serving Catholic families, the clergy and religious orders with the corporal work of mercy of respectfully interring the deceased and providing their perpetual care. We are a faith-based organization where we pray every day, and truly touch the lives of the people we serve.

Our five Catholic Cemeteries – Calvary, Resurrection, Holy Sepulchre, St. Mary and St. Mary Magdalene – are designed and maintained to encourage prayerful visitation through the use of statuary, landscaping, architecture, and Christian memorials.

The Family Services Representative (“FSR”) guides families through the tactical, financial and emotional process of purchasing burial space and the associated goods and services on either an At-Need (those who have currently suffered a loss) or Pre-Need (those planning for the future) basis. The FSR should have a sufficient understanding of the Catholic Teaching regarding burials to educate and guide families regarding what the Church teaches as well as Catholic Cemeteries policies, rules and regulations. The FSR will also work with funeral directors and coordinate with the internal ground operations team in arranging the details of the committals.

Position Title:
Family Services Representative

Reports To:
Manager, Family Services

FLSA Status:
Non-Exempt

Hours:
40 hours per week (M-F 8-4:45; occasional Saturdays 9-1)

Classification:
Regular, Full-time

DUTIES AND RESPONSIBILITIES

• Promotes and supports the ministry and mission of Catholic Cemeteries.
• Educates families on the benefits of interment in a Catholic Cemetery.
• Assists individuals and families with making arrangements for and obtaining the desired items and services for a loved one’s burial (both at-need and pre-need situations).
• Prepares applicable administrative documents and financial transaction instruments associated with the aforementioned items and services.
• Coordinates/works with funeral directors, representatives of mortuaries, clergy, vendors and others (as needed) in deciding and helping to facilitate the activities, products and support that best meet the needs of individuals and families.
• Ensures actions/decisions are communicated to applicable Catholic Cemeteries staff members and outside personnel.
• Promotes the Catholic faith, the resurrection of the body and the significance the Catholic Cemeteries play in both.
• Articulates the advantages of pre-arranging the burial requirements and must be able to accurately document these arrangements for future use.
• Assists individuals/families with the acquisition/development of custom memorials.
• Addresses and handles customer concerns and comments both verbally and in written form.
• Provides and ensures accurate information regarding availability, locations, payment plans, and memorializations.
• Adheres to all regulations, policies and procedures.
• Ensures all paperwork is accurately prepared.
• Perform other tasks as needed.

QUALIFICATIONS AND EXPERIENCE (PREFERRED)

• Background in and/or knowledge of the Catholic Church with a demonstrated commitment to the mission and teachings of the Church, including its burial traditions and regulations.
• Strong customer service skills
• Demonstrates the highest level of integrity and ethical behavior.
• High school level education or equivalent, with advanced education beneficial. The ability to speak Spanish is also beneficial.
• Self-motivated and proven time management skills.
• Excellent verbal and written communication skills
• Mathematical competence to calculate financial transactions and other administrative data.
• Competent in the use of a personal computer and ability to effectively work with Microsoft Office products.
• Developed problem-solving skills with the ability to recognize, analyze and resolve issues with minimal supervision.